Privacy Policy | Grapevine Pro

Grapevine Pro Privacy Notice

Effective April 9, 2024

We respect your privacy and understand the importance of how your information is used and shared. This Privacy Notice outlines how New Jersey home remodeling company, Grapevine Construction LLC d/b/a Grapevine Pro and its affiliates (collectively, “Grapevine Pro”) collect, use, share, and protect information about you through our websites (the “Sites”), products, services, and applications that reference this Privacy Notice (together “Grapevine Pro”). By using Grapevine Pro, you consent to the practices described in this Privacy Notice.

What Personal Information About Customers Does Grapevine Pro Collect?

When you interact with Grapevine Pro, we collect personal information to provide and improve our offerings. The types of personal information we collect include:

1. Information You Provide Us: Contact and identification information (e.g., name, address, phone number, email, driver’s license, date of birth, social security number); payment information; demographic details (e.g., age, gender, income range, occupation); financial details (e.g., credit applications); property and project specifics (e.g., photographs, videos); and employment-related information (e.g., job applications).

2. Automatic Collection: We automatically collect information about your use of Grapevine Pro, such as interactions with products, content, and services. This includes the use of cookies, web server logs, and similar technologies to collect data like browser type, operating system, IP address, and browsing behavior.

3. Information from Other Sources: We may receive information about you from third parties, including updated contact details, referrals, public sources, or credit history data.

Cookies Disclosure

Grapevine Pro use cookies and other local storage technologies to enhance user experience and analyze performance. You may adjust cookie settings through your browser or device; however, disabling cookies may limit certain functionalities.

Server Logs

Our Sites use server logs to collect usage data such as device type, system settings, IP address, and the referring web page. This supports the functionality of our online services.

Web Beacons

Our web pages and emails may include web beacons to manage cookies, track interactions, and gather statistics on promotional efforts. Third-party web beacons may also be used to compile aggregated data for marketing and analytics purposes.

Third-Party Analytics

We use third-party analytics, such as Google Analytics, to evaluate the performance of our online services. You can learn more about Google Analytics and opt-out by visiting [https://tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout).

Information We Collect Offline

We may record customer service calls for quality control, training, and security purposes.

How We Use Your Personal Information

We use your personal information to:

- Provide, deliver, and improve our products and services;

- Personalize recommendations and experiences;

- Communicate with you about services, purchases, and inquiries;

- Conduct research, data analytics, and administer systems;

- Prevent fraud and enhance security;

- Comply with legal obligations; and

- Evaluate employment applications.

How We Share Information

We do not sell your personal information but may share it as follows:

1. Service Providers and Business Partners: Companies assisting us with hosting, marketing, delivery, and warranty services may access your information.

2. Legal, Enforcement, Security, and Investigation: We may disclose information to comply with laws, protect rights, and prevent harm.

3. Business Transfers: Personal information may be transferred during mergers, acquisitions, or asset sales.

4. Aggregate or De-Identified Data: Shared without identifying specific individuals.

How We Protect Your Information

We use administrative, technical, and physical safeguards to protect personal information. While we strive to secure your data, no system is completely secure. Information is retained as long as necessary to provide services and comply with legal obligations.

Your Information Choices

You may:

- Opt-out of marketing communications by emailing info@grapevinepro.com, calling 732-335-7770, or mailing a request to:

Grapevine Pro

Attn: Customer Care

485C US-1 South, #305, Iselin, NJ 08830

- Manage email preferences via the “Unsubscribe” link in emails.

Do Not Track

We do not track users’ online activities across third-party websites or respond to “Do Not Track” signals.

Links to Other Websites

Our Sites may link to third-party websites with their own privacy policies. We are not responsible for their content or privacy practices.

Children’s Privacy

Grapevine Pro does not knowingly collect information from children under 13. Parents may contact us to remove such information.

State-Specific Privacy Disclosure

This Privacy Notice complies with state-specific laws, such as the California Privacy Rights Act, Colorado Privacy Act, and others. For details on categories of data collected and disclosures made, please refer to our State-Specific Privacy Disclosure.

Updates to This Privacy Notice

This Notice may be updated to reflect changes in practices or laws. Updates will be posted on our Sites.

TCPA Consent and Waiver

By providing your phone number to Grapevine Pro, you consent to receive communications (e.g., calls, texts) for account management, marketing, and updates. You may opt-out by following instructions in communications or contacting us as outlined above.